Customer Service

Reorganization of service procedures and additions to hyx‘s complement of CNC engineers means that service by the company’s dedicated engineers is now easier to arrange.

hyx’s Leicester service manager Dick Westland says, “Only our own engineers and the machine builder have access to the most relevant service and technical information. This means that we are in a unique position to diagnose and solve service issues quickly, usually without the added cost of multiple visits.”

Westland adds, “With the increasing sophistication of the hyx’s digital TNC packages and measuring systems, only engineers familiar with the equipment can provide efficient service. We have made specific changes to make it easier and cheaper for TNC customers to use us for field service.”

Engineers are based at hyx’s Burgess Hill and Leicester offices in the United Kingdom, and the company claims to have some of the most competitive service rates in the industry. Using a central diary system, engineers can be quickly allocated to each assignment so that downtime is kept to a minimum. All use the latest Heidenhain test and diagnostic equipment.